AF
ANGELIQUE F
1 reviews | Active since Nov 2025
08 Dec 2025, 08:15
Unhappy customer- poor service
It's been a week since my last review on Hello Peter and my problem with Vodacom has not been sorted. However, my contract only ends at the end of December 2025 , the guy I spoke to completely disconnected my number, a number which I still pay for. I had to buy R100 of cell c airtime to phone Vodacom and still had to hold the line for more than 10 minutes and my issue is still not sorted. All I wanted was to reverse an upgrade to re-upgrade now I am left with NO NETWORK but I pay my monthly installment on time each month. I have spend R100 to talk to a few people with different stories. This is the worse customer service I have received. Every time i get told I should phone to follow up as if i was at fault. every time i get promised by the Vodacom they would phone me back and yet they never do and still try to make me believe do call. *********** to say the least. None of them have proper answers as to why my number was disconnected .I pay for something I do not get to enjoy. I feel Vodacom need to buy MY R100 airtime back because that was an unnecessary spent for me.
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Replies (5)
Vodacom's replyOfficial
08 Dec 2025, 12:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Dec 2025, 12:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AF
ANGELIQUE F's updateReviewer Update
09 Dec 2025, 09:54Spoke to two agents again today after a long hold with airtime I needed to buy. The first one could not assist me and transfered the call. The lady made me aware it will take 7 days to reinstate my number, a number that was disconnected while still paying for. The previous few people I spoke to assured me it will take up to 72 hours to get the problem sorted. Until today its not. I am angry and disappointed. All i wanted was to reverse an upgrade because i was not satisfied with the device sent to me, and do a re-upgrade for a new device. Now I am cut off completely. NO one can assist me to get this sorted .All i hear is that they have esculated the matter to the back office. I'm disgusted by the poor service and the incompatance of the agents who cannot give proper answers and they do not care enough about clients to phone them back. So i am paying for something that has been disconnected and all I hear i need to have patient now for almost a month. And this reply of Vodacom is not making a difference because they never contacted me once. This is pure and utter bull****!
AF
ANGELIQUE F's update09 Dec 2025, 09:54
Reviewer Update
Spoke to two agents again today after a long hold with airtime I needed to buy. The first one could not assist me and transfered the call. The lady made me aware it will take 7 days to reinstate my number, a number that was disconnected while still paying for. The previous few people I spoke to assured me it will take up to 72 hours to get the problem sorted. Until today its not. I am angry and disappointed. All i wanted was to reverse an upgrade because i was not satisfied with the device sent to me, and do a re-upgrade for a new device. Now I am cut off completely. NO one can assist me to get this sorted .All i hear is that they have esculated the matter to the back office. I'm disgusted by the poor service and the incompatance of the agents who cannot give proper answers and they do not care enough about clients to phone them back. So i am paying for something that has been disconnected and all I hear i need to have patient now for almost a month. And this reply of Vodacom is not making a difference because they never contacted me once. This is pure and utter bull****!
AF
ANGELIQUE F's updateReviewer Update
09 Dec 2025, 14:36My number has now been reinstated but on a new contract i have never signed for. I have phoned the after sales department and guess what?? My number has been blocked from calling them due to too many calls i make to them. I have never agreed upon any new contract so why am i being billed for a new contract I did not choose. This is getting pathetic to say the least. So do i need to reverse the same contract twice in order to get the contract I want. And will this also take almost a month . WHY would you put me on a new contract without my consent???
AF
ANGELIQUE F's update09 Dec 2025, 14:36
Reviewer Update
My number has now been reinstated but on a new contract i have never signed for. I have phoned the after sales department and guess what?? My number has been blocked from calling them due to too many calls i make to them. I have never agreed upon any new contract so why am i being billed for a new contract I did not choose. This is getting pathetic to say the least. So do i need to reverse the same contract twice in order to get the contract I want. And will this also take almost a month . WHY would you put me on a new contract without my consent???
AF
ANGELIQUE F's updateReviewer Update
10 Dec 2025, 09:18Phoned Vodacom from my Vodacom number, could not get through ,my number is blocked because i phone them too much. I have neve signed for a new contract which was given to me and I want it removed!! I am so frustrated with Vodacom! i have phoned from my cell c number costing me money again!! spoke to a lady and phone was cut off. phoned again ,spoke to a guy and the call got dropped while speaking. How the hell will i get my issue sorted it seems like the staff that's suppose to help don't understand simple instructions. I am ****ed!!! I want my stuff sorted!!! WHY the hell is it so difficult?? The worse service and no one understand what they suppose to do and they do not care about their clients!!!!
AF
ANGELIQUE F's update10 Dec 2025, 09:18
Reviewer Update
Phoned Vodacom from my Vodacom number, could not get through ,my number is blocked because i phone them too much. I have neve signed for a new contract which was given to me and I want it removed!! I am so frustrated with Vodacom! i have phoned from my cell c number costing me money again!! spoke to a lady and phone was cut off. phoned again ,spoke to a guy and the call got dropped while speaking. How the hell will i get my issue sorted it seems like the staff that's suppose to help don't understand simple instructions. I am ****ed!!! I want my stuff sorted!!! WHY the hell is it so difficult?? The worse service and no one understand what they suppose to do and they do not care about their clients!!!!
AF
ANGELIQUE F's updateReviewer Update
10 Dec 2025, 09:27How the hell does your own service provider block you from calling them??? How do they expect me to get my problems sorted if i am not able to call them?? for **** sakes I am beyond angry and unhappy with Vodacom at this moment!!!!!
AF
ANGELIQUE F's update10 Dec 2025, 09:27
Reviewer Update
How the hell does your own service provider block you from calling them??? How do they expect me to get my problems sorted if i am not able to call them?? for **** sakes I am beyond angry and unhappy with Vodacom at this moment!!!!!