UNHAPPY CUSTOMER - OVERDUE REFUND OF R369

On the 29th November I made 2 separate transactions on their vodabucks store. The first transaction was successful and upon making payment I received an sms with the FLOCK link to redeem my purchase. After 20 minutes I made another transaction and some how after payment I never received any sms with the FLOOK link and thats when I started making follow up. until today they have been making a fool out of me giving never ending excuses, being called by different consultants telling me or requesting me to repeat my query. I mean from 29/11/21 till today 12/01/22 they failing to refund R269??? HOW LONG DOES IT TAKE TO RESOLVE ONE CASE?

THEY EVEN CLOSED MY SERVICE REFERENCE CASE SO THEY CAN SEEM AS IF THEY COMPETENT

REF NO: A2-OY1A-XPTUV