1 reviews | Active since Mar 2016
Unhappy customer: inci ***
<p>I am very upset with Vodacom cos my account has been close because of arrears that I have been trying to call them to wave it but they failed to do so.</p> <p> </p> <p>today I spoke to Pearl who was very rude to me and she told me that Vodacom is not going to wave any penalties so I must just pay.</p> <p> </p> <p>yesterday I spoke to Dineo Thobejane who told me that she will escalate the matter to the right dept and today all of the sudden my account has been closed.</p> <p> </p> <p>please open my account ASAP</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I am still waiting for a consultant from Vodacom to call me, is it how you lie to us and say we will be contacted in due course ??
I am still waiting for a consultant from Vodacom to call me, is it how you lie to us and say we will be contacted in due course ??
Dear Mahlaku
As discussed, this matter has now been resolved.
Have a pleasant day further!
Regards,
RJ
Dear Mahlaku
As discussed, this matter has now been resolved.
Have a pleasant day further!
Regards,
RJ
Thank u RJ for getting back to me, I am happy that my query was acknowledged and dealt with in a professional manner.
Thank u RJ for getting back to me, I am happy that my query was acknowledged and dealt with in a professional manner.