JK
Jabulani K
1 reviews | Active since Jan 2019
25 Jan 2019, 11:43
Unhappy customer i am thinking of going back to Telkom
On Monday the 21st Jan 2019 i app**** for a contract via the online services, on Tuesday they did not contact me i had to follow up with them, today its Friday they not calling me still, i must call them for the contract, they keep on telling me ***** that an agent will call me after 24 hours, Today its the 4th day no call, and they have never deliver it, like its a hustle for me to get this deal.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
25 Jan 2019, 13:47Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Jan 2019, 13:47
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
25 Jan 2019, 15:51Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization
As discussed, kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply25 Jan 2019, 15:51
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization
As discussed, kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Vodacom Consumer Website Team
JK
Jabulani K's updateReviewer Update
28 Jan 2019, 09:12They promised to contact me on friday or saturday.......NO CALL AS YET !!!!!!!!!
JK
Jabulani K's update28 Jan 2019, 09:12
Reviewer Update
They promised to contact me on friday or saturday.......NO CALL AS YET !!!!!!!!!
Vodacom's replyOfficial
05 Feb 2019, 13:45Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply05 Feb 2019, 13:45
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Vodacom Consumer Website Team