JK
Jenna K
1 reviews | Active since Oct 2019
29 Oct 2019, 00:34
Unhappy Customer!
Vodacom I thought your door to door service of cellphone upgrades was meant to be fast, convenient and hassle free! That is what I was led to believe. How wrong I was!! It was nothing of the sort! It was slow, inconvenient and one big hassle for me! You were quick to process the upgrade however once that was done and handed over to Ram for delivery, I found your service went from bad to worse! Your customer service is lacking and your courier service provider Ram Couriers lets the Vodacom name down even further!!! The Vodacom franchises offer a way better level of service!! All round not a pleasant experience with Vodacom. Would not recommend your service!
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
29 Oct 2019, 07:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply29 Oct 2019, 07:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
JK
Jenna K's updateReviewer Update
30 Oct 2019, 11:39Vodacom, if you’re going to talk the talk you must walk the wal****! Talk is cheap, you have to follow that up with good service with which I am not seeing?
“Kindly be advised that a consultant will make contact with you in due course to assist with your query”. When will this be??? How long does it take a consultant to follow up with an unhappy client and try to resolve the situation with no further delays???!!! Your customer service is sooooooooooo disappointing. It appears you don’t care about your clients at all!
“Kindly be advised that a consultant will make contact with you in due course to assist with your query”. When will this be??? How long does it take a consultant to follow up with an unhappy client and try to resolve the situation with no further delays???!!! Your customer service is sooooooooooo disappointing. It appears you don’t care about your clients at all!
JK
Jenna K's update30 Oct 2019, 11:39
Reviewer Update
Vodacom, if you’re going to talk the talk you must walk the wal****! Talk is cheap, you have to follow that up with good service with which I am not seeing?
“Kindly be advised that a consultant will make contact with you in due course to assist with your query”. When will this be??? How long does it take a consultant to follow up with an unhappy client and try to resolve the situation with no further delays???!!! Your customer service is sooooooooooo disappointing. It appears you don’t care about your clients at all!
“Kindly be advised that a consultant will make contact with you in due course to assist with your query”. When will this be??? How long does it take a consultant to follow up with an unhappy client and try to resolve the situation with no further delays???!!! Your customer service is sooooooooooo disappointing. It appears you don’t care about your clients at all!
JK
Jenna K's updateReviewer Update
31 Oct 2019, 00:41And still waiting Vodacom ... why bother sending out a reply (albeit, stock standard/automated generic response), if you are not going to follow through and contact customer??? You are just proving my point and making yourselves look even worse (if that’s even possible ????????♀️). BAD CUSTOMER SERVICE! You really just don’t care! You should remember that without us (your customers), there would be no business!
JK
Jenna K's update31 Oct 2019, 00:41
Reviewer Update
And still waiting Vodacom ... why bother sending out a reply (albeit, stock standard/automated generic response), if you are not going to follow through and contact customer??? You are just proving my point and making yourselves look even worse (if that’s even possible ????????♀️). BAD CUSTOMER SERVICE! You really just don’t care! You should remember that without us (your customers), there would be no business!