Unhappy customer desperate for assistance or feedback on reasons for the delay

I ordered and got confirmation of my fiber order more than 4 weeks ago. I have followed up with the customer care team on multiple occasions and just get the same response from each agent on the call. The Agent loggs a request and tells me they will get back to me, but nobody ever gets back to me. This has been my experience in 3 separate calls on 3 separate days, each one week after the first. And every time I get the same response with no assistance and still no router or installation of my fiber has been done. Also no explanation for why its taken 5 weeks and nobody at the call centre has an answer for me. I am extremely disappointed and very frustrated with Vodacom as this is not the service that I expected from a lifelong client as a service provider. At least have the decency to get back to me after numerous recorded requests logged on the same query with no update or even any reason for the delay. I desperately need fiber and am considering other providers as I m not getting any help or feedback on multiple calls logged with vodacom. I’m very unhappy