Unhappy Customer

I did an upgrade on Monday the 18th September 2023 for an Honor 90. The deal was as advertised with a smart watch and a pair of earbuds free. However I just received the watch and not the earbuds. When I query that with Vodacom Kenilworth Centre they said they do not have that deal on there system.

Which I understand they help me very well with my upgrade. My question to Vodacom Head office is why are you advertising the deal, and the customer is not getting the full deal? And why only certain stores have the full deal and not others?

I phoned Vodacom Canal walk, they informed me that they have the deal with the Honor 90 with the free watch and earbuds. It also state on the website, which I took a screenshot that states earbuds, watch included.

I feel it is false advertising and I should be granted the full package of the Honor 90.