UNHAPPY CUSTOMER😭💔

I'm so disappointed with Vodacom, the network company I ve been loyal to for more than 20 years, apparently Vodacom real fibre came to our place marketing Vodacom saying there is a promotion around October of Vodacom 20/10 Mbps uncapped from R599 to R299 valid from 30 Nov 2023, I decided to take that offer ever since that October Month I was suppose to pay R299 I never paid that amount since today. I consulted the agent whom I bought the idea from she referred me to her senior by the surname of Mashodo. The poor guy tried to assist me but to no avail I got helped. Some one somehow some where is not doing his or her job. The poor guy said I quote" you suppose to get that discount I am just waiting for them to revert about solution. Mind you while I'm still waiting for them R599 or more is going down, I'm so disappointed with the poor service I got and still getting. The guy even said they will refund me my money but till today nothing is happening. Vodacom Seniors please monitor your staff you are loosing loyal customers because of some of *********** staff you are having. Please revert to me as the guy said you always did.