UNHAPPY CUSTOMER

Good day

Could someone from Like minds Vodacom please contact me. on 24th July 2022 we placed an online order to upgrade our existing contract with Vodacom. on the 25th an agent called me and informed me that it was not an upgrade but the app had created a new activation. it is better to go in store and place orders then on the app. then why have the app ??? and why is no direct contact details given for the shop, if the app/agents at the call center have such a hard time tracing and collecting incorrect orders ??? the agent said he would cancel the new contract and process the upgrade on the existing contract. (I received the corrected order for the UPGRADE on existing cellphone from Elite Mobiles)

i'm being billed for two cellphone contracts. the upgrade on my existing number and a new activation

now after almost +/- 7 weeks , i am still tryng to get vodacom to come an collect the cellphone. there is no direct number for the shop. an the agents at vodacom are unable to trace this new activation or assist me with collection.

i am still being billed which is unfair since i was promised the new contract would be cancelled. in the space of one week i received two cellphones. Ram Couriers fetched the new cellphone for the new activation and returned it to me.

i dont understand what is happening at Vodacom but someone needs to collect this cellphone and reverse my fees. at this point i dont care whose fault it - all i know is i placed the order with vodacom and i have been disappointed

you need better staff really !!!!!!

Customers place the orders in good faith and hope its service providers do their job without causing their customers undue stress............ VODACOMONLIN-*** - LIKE MINDS