unhappy customer

I want to lay a complaint with the service I've received from Vodacom store in Howard centre, Pinelands, Cape town.

I bought a package of 2 iphone14 on the 6/11/2025, unfortunately few weeks later i was ******, however I did all the necessary procedure to claim for a new phone as I took the Vodacom insurance when I purchase the phones.

On the 28/11/2025 I paid the excess amount of R4056, and i was advised by the store manager Stacy that i will receive the new phone within 7 days, I kept on doing the follow-ups with the store and I told them several times I will be leaving Cape Town soon for my December holidays, and still today I haven't took my leave because of this issue.

I truly feel like I'm being treated unfairly by Vodacom after waiting for so long for my phone and I was only told on the 9/12/2025 that the iphone14 have been discontinued and now I must pay an extra amount of R2000 for me to get the iphone15

This whole process has been dragging for way too long and stressful and I just need it to be resolved urgently.