Unhappy Customer

It is so unfortunate that we have to write reviews here as customers to get attention or some engagement without being sent from pillar to post. After I complained on this platform instead of them giving me a clear explanation for what I was complaining about they decided to suspend my service with no channel available to communicate with them only because I said I will withhold payment (which I made by the way and still suspended though) until I get a clear and definite confirmation that the flag was removed as they were happy to collect out of contract charges while blocking me from upgrading or cancelling because of a stupid flag they are unable to explain how and why did it get to my account. It is really sad that after more than 15 years as a customer you get treated the way they did or maybe they feel too complacent