Unhappy customer again

I would like some feedback from vodacom on this reference number 002CNaH7A1MOBYTV I have sent them the email on customer service attention Voda bucks department. Again on Friday I received a text at 8:22am that says should I recharge with R20 or more I'm going to get 100 vodabucks which I did on the same day I have recharged with R22 but there where no vodabucks I received. Monday I called vodabucks department spoke to Thabang as usual explained my story and asked her can I send you the proof of that text, she said no that text was sent by people from vodapay department I am going to give you their numbers then you should call them and tell them about you missing vodabucks, she didn't even wanted to see the text I received from vodacom she just cutted me off and the text it's written that it's from vodaapp not vodapay. Even today I haven't received my 100 vodabucks and it's not the 1st time been complain about such text and not receiving what is due to me it's the second time and it is so annoying to be complaining about the same thing over and over again, they should fix this department they can not be sending such text to customers and when customers reach their goals its becoming a problem when we have to get our vodabucks.