Unhappy Customer

I received a call from a consultant by the name of A***ka, who was trying to get me to migrate my current package to a different one (which will cost me more). Her reasons were that Vodacom is revamping their deals and if I don't agree to being migrated to the one with extra cost, I will automatically be moved to a lesser package (airtime only). She mentioned that I have to change my package because effective from 1 April, Vodacom is migrating/revamping package deals.

My issues that I raised with her are:

* There is a contract in place (between both parties). Note that I have a 24-months contract. Why should the revamp impact me or disadvantage me?

* If I am not happy with the changes or don't want what's on offer, can I cancel the contract, because clearly the other party is not sticking to the end of the deal that was both agreed upon?

I'm of the view that if there is a contract in place, then both parties must honour the contract. Changes thereof should be discussed, and if the other is not happy, then they should be allowed to get out of the contract.

She offered to speak to management and revert to me by 14:00. She has not.