Unhappy customer...

Good day,

FIRSTLY, I have tried calling today after being told that I would receive a call back within 24hrs (last week Tuesday the 28th April) for and upgrade to 2 of my contracts which never happened. I tried calling in to follow up with regards to my upgrades and the "call that was logged" just to have me answer to a robot because "I've called to much from my number and due to ********** activity" I have to speak to a Tobi which is a robot.

SECONDLY, I am due for the upgrades, I have 4 contracts with Vodacom if this is how a loyal customer of over 20years is being treated (Check my records) then the other option would be for me to run down my contracts which I have absolutely no problem doing and you end up losing another potential customer which would have been with Vodacom for another 2 years.

LASTLY, I will not be calling Vodacom Contract Centre again and if I cannot get this issue sorted by within this current week I will cancel all 4 my contract which is all due within the next 4 months, I don't see how I can be blocked from calling when I'm actually trying to upgrade, shouldn't that be a good thing for Vodacom??? Well I'm not a happy customer at this very moment.

Thank you, Regards