Unhappy customer

I am higly dissatisfied with Vodacom Pty Ltd who has done absolutely nothing with our complaints. We had numerous telephonic communications and sent emails to them relating to a contract we have with them. There is a *****ulent transaction that we were charged incorrectly on our account since October 2021 and is still continuing up to date. Through the rewards department no handset sales which was confirmed by the Vodacom ***** Dispute team. Service requests SR*** and refererence *** going back to 07 May 2023 and 15 June 2023. I request a refund to this account.