Unhappy customer

Good day

I am very concerned with regards to my Vodacom contract on the 082887***X number. On February 6, 2021 i realised that the upgrade that was done on this number by a sub contractor from Vodacom put me on a higher plan that i've agreed upon.

I requested for a recording of our conversation and i was told that i should wait for 7 days, the recording will be send to one of the nearst Vodacom outlets for me to listen to. Since then i haven't received a call from this company, nor have i received any form of communication

Then i asked that the Vodacom consultant should cancel the contract and the call was log on the system. Later i did another follow up to hear what the progress on the cancellation was and i was told that the there was a message recorded saying something about "avoiding double billing".

Again, on the 27th of February 2021 - i did another follow up just to confirm if the cancellation was done. The lady i spoke to, told me that cancellation was authorised and i will be back on my old price plan of 175. So this afternoon when i logged on the Vodacom app, i saw the the very same number that i requested a cancellation on is still on the 390 price plan.

Please explain to me why the cancellation was not done after i called so many times to confirm if i will be back on my old price plan.

I am not happy that this hasn't been sorted out. Please fix this.

Kind regards