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vivian N
1 reviews | Active since Apr 2017
18 Mar 2021, 09:14
unhappy customer
I did an upgrade with Vodacom on the 6 n it was dispatched to courier who confirm it on the 8 that it will be delivered within 72 working hours, till today I still don't have it n no correspondence called Vodacom the lady I spoke to say it's Ram mistaken should hold she is finding out instead she transferred me to Ram and the hang up on me twice after hearing my story they said the parcel is with Vodacom no service no explanation
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Vodacom's replyOfficial
18 Mar 2021, 10:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Mar 2021, 10:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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vivian N's updateReviewer Update
23 Mar 2021, 17:17I receive a call yesterday from Vodacom and was told that they cancel my upgrade/order and I have to wait for 3 months before I can reapply. The guy who called me never gave me an explanation as to why Ram never delivers my package or why I was not informed except by SMS that came on the line I was upgrading which is a wifi router, even though I make the effort to call Vodacom before they decide to cancel my upgrade they did not contact me or respond to me. I still don't know why it was cancelled except that we SMS you that it is cancelled
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vivian N's update23 Mar 2021, 17:17
Reviewer Update
I receive a call yesterday from Vodacom and was told that they cancel my upgrade/order and I have to wait for 3 months before I can reapply. The guy who called me never gave me an explanation as to why Ram never delivers my package or why I was not informed except by SMS that came on the line I was upgrading which is a wifi router, even though I make the effort to call Vodacom before they decide to cancel my upgrade they did not contact me or respond to me. I still don't know why it was cancelled except that we SMS you that it is cancelled