Unhappy customer

I'm so so upset with the service I received from Vodacom. I have a policy with them for the road assist. Yesterday my car broke down and I contacted them, I was told that helprwill be coming without paying a cent as this will covered under my policy. The next thing after a few minutes a got a call from the tow truck to say that I need to have R1500 cash to pay for the truck. I had to call back spoke to a professional guy called KG in the insurance department however he was also shocked that he can see the payments on statement for my policy but he doesn't understand why my details cannot be picked up. I'm paying the policy every month however I got stranded and needed help I was told a different story . Getting stuck aa a woman its nice and its unsafe, I had to pay a tow truck out of my own pocket while I have a policy with Vodacom. That was so unprofessional and there was no sense of humour, I'm really not happy and still very hurt and upset. I don't wish anyone to go through what I went through.

Regards Thandeka