MM
Mingo M
1 reviews | Active since Apr 2024
04 Apr 2024, 16:26
Unhappy customer
Unhappy about the service
I have been in contact with Vodacom for almost 3 weeks now trying to cancel my cellphone contract which was unsuccessful. My account was in area's and handed over of which I settled and was even charged more than the outstanding amount and led to the line /number been suspended. I am been billed for the suspended line of which I don't understand. They've currently blocked my other number due to the high volume of calls I have made to them. I'm not so unhappy with their services and stuck
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
05 Apr 2024, 07:43 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Apr 2024, 07:43
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MM
Mingo M's updateReviewer Update
05 Apr 2024, 15:55Good afternoon
I've received a call from Vodacom consultant this morning regarding my complaint who told me that a call has been logged for me and promised that another consultant will contact me but still haven't received a call.
I've received a call from Vodacom consultant this morning regarding my complaint who told me that a call has been logged for me and promised that another consultant will contact me but still haven't received a call.
MM
Mingo M's update05 Apr 2024, 15:55
Reviewer Update
Good afternoon
I've received a call from Vodacom consultant this morning regarding my complaint who told me that a call has been logged for me and promised that another consultant will contact me but still haven't received a call.
I've received a call from Vodacom consultant this morning regarding my complaint who told me that a call has been logged for me and promised that another consultant will contact me but still haven't received a call.