AN
Asiphe N
1 reviews | Active since Sept 2022
20 Sept 2022, 17:46
Unhappy customer
I have been a loyal customer to vodacom for over 2 years with two contracts, my phone contract came to an end this year, they tried to convince me to upgrade of which I did and they said I have 30 days before the contract officially start and if I change my mind I can still do so, within 30 days I changed my mind saying they must cancel it and nothing has been done. I have been with different consultants trying to help me to cancel my contract but they don't.
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Vodacom's replyOfficial
21 Sept 2022, 07:40 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Sept 2022, 07:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AN
Asiphe N's updateReviewer Update
24 Sept 2022, 11:21I'm still waiting for your consultats to contact me. It makes me angry for something that was supposed to be done in July and we are approaching October now. I'm really tired of calling you guys and explaining the same problem to every consultant and still they don't resolve my issue, everyone makes promises but thrs nothing has been done 😡.
AN
Asiphe N's update24 Sept 2022, 11:21
Reviewer Update
I'm still waiting for your consultats to contact me. It makes me angry for something that was supposed to be done in July and we are approaching October now. I'm really tired of calling you guys and explaining the same problem to every consultant and still they don't resolve my issue, everyone makes promises but thrs nothing has been done 😡.