unhappy customer

I have been a loyal Vodacom customer for many years, and I am extremely disappointed with the level of service I have recently received. Despite my long-standing relationship with Vodacom, I have now been debited twice for the month of September.

When I requested a change to my debit order date, I made it clear that I did not want to be billed twice. Yet, this has happened, and I have had to spend hours on the phone trying to resolve the issue, with no feedback or resolution provided to me.

This experience is completely unacceptable, especially for a customer who has remained with Vodacom for a lifetime. I urgently request that the duplicate debit be reversed and that written confirmation of this correction be provided immediately.

I expect this matter to be treated with the seriousness it deserves and resolved without any further delay