CM
Chantel M
1 reviews | Active since Mar 2020
21 Jan 2021, 18:20
Unhappy customer
A 20gig contact was activated without my approval and funds taken off every month for 12 months. I have requested the funds be refunded to my account however it is so impossible to speak with someone and get this done. I am not happy with their service. I have 5 other contracts with Vodacom and pay on time but they cannot even give my refund
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
22 Jan 2021, 07:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Jan 2021, 07:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CM
Chantel M's updateReviewer Update
26 Jan 2021, 08:11Good day
Please be advised that my husband received a call yesterday and they said it will be a credit. He wants the money to be refunded back into his bank account, please.
Please be advised that my husband received a call yesterday and they said it will be a credit. He wants the money to be refunded back into his bank account, please.
CM
Chantel M's update26 Jan 2021, 08:11
Reviewer Update
Good day
Please be advised that my husband received a call yesterday and they said it will be a credit. He wants the money to be refunded back into his bank account, please.
Please be advised that my husband received a call yesterday and they said it will be a credit. He wants the money to be refunded back into his bank account, please.