1 reviews | Active since Jun 2018
unhappy customer
about 1 and a half months ago i walked into the vodacom shop in canal walk to request a settlement agreement and i was told that i needed to call the call centre.
when i called them and requested a settlement agreement i was told straight away that they can help me as i needed to pay the bill for that month when i called them. I then didn't make a payment as i asked again for a settlement agreement and today i received an sms to say that i was now put on the credit limit system.
I am extremely unhappy as i have made it my duty to contact vodacom more than for something to settle my contract i have with them and they refused to help now, but now they quick to let me know that i am now on the credit limit system.
i will for sure not leave this matter here if i don't get the help i need
It is the 27.11.2019 and no one bothered to contact me from vodacom your customer service is pathetic from those working in store to the call centre even those dealing with ones complaints or queries. Up until today which is almost 3 months I still didn't get what I requested from vodacom so from here I will take this matter to the ombudsman
It is the 27.11.2019 and no one bothered to contact me from vodacom your customer service is pathetic from those working in store to the call centre even those dealing with ones complaints or queries. Up until today which is almost 3 months I still didn't get what I requested from vodacom so from here I will take this matter to the ombudsman