FA
Fabio A
1 reviews | Active since Dec 2024
24 Jan 2025, 11:54
Unhappy customer
Vodacom terrible service can't wait to cancel my contract next month. They migrated my numbers without my request. I have been calling since January 2025 to address my issue they keep saying it done and the will call me with credit not to date have not received a call. Very disappointed with a service from vodacom after been a loyal customer for over 15years.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
24 Jan 2025, 12:16 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Jan 2025, 12:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
FA
Fabio A's updateReviewer Update
24 Jan 2025, 14:05Well that remains to be seen if vodacom will contact me as that never happens.
FA
Fabio A's update24 Jan 2025, 14:05
Reviewer Update
Well that remains to be seen if vodacom will contact me as that never happens.
FA
Fabio A's updateReviewer Update
26 Jan 2025, 08:29Hi Vodacom,
As I expected no call , you responded saying one of you consultant would call me on the 24th January 2025 which was Friday. Vodacom you service at resolving customer issues is terrible reason been you have very low rate on hello Peter. Is there no way you can train your stuff of how to resolve customer issues. I can't wait for my contract to come to an end going to run for my life from Vodacom.
As I expected no call , you responded saying one of you consultant would call me on the 24th January 2025 which was Friday. Vodacom you service at resolving customer issues is terrible reason been you have very low rate on hello Peter. Is there no way you can train your stuff of how to resolve customer issues. I can't wait for my contract to come to an end going to run for my life from Vodacom.
FA
Fabio A's update26 Jan 2025, 08:29
Reviewer Update
Hi Vodacom,
As I expected no call , you responded saying one of you consultant would call me on the 24th January 2025 which was Friday. Vodacom you service at resolving customer issues is terrible reason been you have very low rate on hello Peter. Is there no way you can train your stuff of how to resolve customer issues. I can't wait for my contract to come to an end going to run for my life from Vodacom.
As I expected no call , you responded saying one of you consultant would call me on the 24th January 2025 which was Friday. Vodacom you service at resolving customer issues is terrible reason been you have very low rate on hello Peter. Is there no way you can train your stuff of how to resolve customer issues. I can't wait for my contract to come to an end going to run for my life from Vodacom.