RA
Reinette A
1 reviews | Active since May 2020
19 May 2020, 12:15
Unhappy Customer
Good day
I have spoken to Abegail this morning by way it is my 22 phone call and many more e mail request. She confirm that it was a month to month contract. I have dealt with several customer care agents and they all promise that someone will contact me. Shirley,Algeon,Elias,liletsi they all made empty promises. My fibre never worked since installation. I have requested cancellation due to non compliance on your side. You failed to deliver service as requested. Your call center are useless they do not know how to assist with complains. Know from the 20th time please phone me. JF Nel ***
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Replies (1)Vodacom's replyOfficial
19 May 2020, 14:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 May 2020, 14:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
