Unhappy Customer

I’m an existing Vodacom customer who has never defaulted on payments however, whenever I apply, I get accepted but not for financed deals.

A month ago I was accepted for an additional contract however, I had to decline because it was not a financed deal(it would've cost me more) and, as a result, I took out the same contract with Telkom.

I app**** for a deal yesterday ( Samsung Smart TV and PS4 deal at R329 ), my application is approved but I cannot get this deal because my portfolio is not financed.

What is the point of vetting (which has a negative impact on one’s credit score) and approving, only for the customer to be told they cannot get what they app**** for?

When my contract ends, which is for a premium device, I will not be continuing with Vodacom.