Unhappy Customer

Good morning, My issue is not sorted. I wrote a review last year here about transfer of ownership. Mahil from vodacom called earlier this year in January just to find out what happened. I explained everything to him and he said my case has been assigned to Dineo she's busy investigating they will call me back. Ever since I never heard from them. Vodacom can you please handle the matter as it is affecting my credit score please.