1 reviews | Active since Jun 2016

19 May 2015, 16:44

UNHAPPY CUSTOMER

My mother in law bought my daughter a vodocom tab as a xmas gift in 2014 however after 7 days the data did not come through wephone the call centre who advised us to taKE IT BACK TO WOOLWORTHS(PLACE OF PURCHASE) WE PHONE THE CALL CENTRE AGAIN WHERE THE GUY ADVISED US TO OPEN THE TAB FOR THE THE IMEI NUMBER I TRIED TO OPEN THE COVER THEN THE COVER CRACKED AT THE CORNER OK NOW FAST FORWARD TO 2015 I PLUGGED THE TAB IN TO CHARGE THE ELECTRICITY WENT OUT (LOADSHEDDING) WHEN MY DAUGHTER TRIED TO PLAY WITH IT WE REALISED THAT THE THING DID NOT GO FURTHER THAN THE ANDROID LOGO WE TOOK IT IN AND AFTER SIX WEEKS THE THING CAME BACK STILL BROKEN CAUSE OF THE COVER THATS CRACKED I GET THE WHOLE WARRENTY THING BUT IT WAS NOT MY FAULT THE COVER BROKE WHEN I WAS TOLD BY AN EMPLOYEE TO OPEN THE BACK OF THE TAB FOR THE IMEI NUMBER IT SAD TO SEE YOU GUYS ALL HHELPFUL WHEN YOU GUYS WANT CUSTOMERS I AM EXTERMELY UNHAPPY CAUSE ITS NOT EVEN MY TAB BUT MY 6 YEAR OLD DAUGHTER VODOCOM REPAIR SERVICE SUCKS A 1000 RAND IS NOT A 10 RAND WAITING 6 WEEKS JUST TO GET THIS **** ANSWER NO IM NOT LEAVING IT THERE MY DAUGHTER HAD THE THING FOR ONLY 4 MONTHS

0
Replies (1)
Vodacom
Vodacom's reply22 May 2015, 08:38
Official
Hello bridgeville,


Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team