TK
Tlou K
1 reviews | Active since Nov 2015
09 Oct 2019, 08:54
Unhappy customer
I requested Vodacom to cancel two of my contract lines in August for contracts ending in September but come October they still loaded the lines with airtime. I called in asking that the airtime be reversed and the lines be canceled but they asked for proof of cancellation which they never sent me. Now l am stuck with the lines until they decide to cancel them while charging me.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 Oct 2019, 09:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Oct 2019, 09:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
29 Oct 2019, 11:21Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards,
Consumer Website Team
Vodacom's reply29 Oct 2019, 11:21
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards,
Consumer Website Team
TK
Tlou K's updateReviewer Update
10 Nov 2019, 19:07How come only one line was cancelled and the second line is continuing to bill me. Please remove it from my November bill and if you have credited the line with airtime please reverse it l don't need it.
TK
Tlou K's update10 Nov 2019, 19:07
Reviewer Update
How come only one line was cancelled and the second line is continuing to bill me. Please remove it from my November bill and if you have credited the line with airtime please reverse it l don't need it.