Unhappy customer

Good Day

I upgraded my contact with Vodacom I line.

I currently have do not have an original ID which has been lost.

I understand that a requirement is an original document however it is frustrating that a big company as Vodacom can not validate a client other than an original ID or Passport.

I have mentioned that I do not have time to make an ID because of work constraints. They requested a temp ID if I do not have time to make an original ID where will I get time to make a temporary ID Vodacom will not pay me for a days leave that I have to take to ensure I get serviced.

I offered to get a affiliated at the police station that I don't have an ID and provide copies of my ID's I can provide a marriage certificate and my driver's licences how much more proof do they want that I am me.

What upsets me the most is that I have been a client of Vodacom for many years and to get this kind of service where they are not even willing to find a solution with me instead of giving me more hassle. Please note I am aware of the ***** and Rish that is involved with ordering online but there must be other means for them to assist.

I know my R1700 I pay every month to Vodacom is only a drop in the ocean for them but I have been loyal to Vodacom I have never had any other network and for them to treat me in this manner makes me want to move my service provider.