CB
Candice B
1 reviews | Active since May 2019
22 May 2019, 07:50
Unhappy customer
Worst experience ever, tried the online upgrade on the 5th of April 2019 and ever since regretting the choice. The phone came on the 11th of April 2019 faulty, and reported within the 7days, but it's been a month of calling everyday for assistance, they tell you that they will call you back and do the reversal within 14 days, it is the 22th of May 2019. Now I can only repair the phone. All I wanted was to upgrade with a working device.
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Replies (2)
Vodacom's replyOfficial
22 May 2019, 08:57 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 May 2019, 08:57
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 May 2019, 09:33Dear Candice,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised that you will need to book your device in at your nearest Vodacom repair store. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised that you will need to book your device in at your nearest Vodacom repair store. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply22 May 2019, 09:33
Official
Dear Candice,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised that you will need to book your device in at your nearest Vodacom repair store. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised that you will need to book your device in at your nearest Vodacom repair store. Regards Consumer Website Team(SA)
Best regards,