CB
Chwayita B
1 reviews | Active since Apr 2019
19 Apr 2019, 04:22
Unhappy Customer
Hi.. I bought a Wi-Fi router cash at vodacom and when I tried using another sim card on the same router i just couldn't connect,I then went back to the shop and to my surprise I was told the router is only locked so I will have to use a vodacom sim card only but the guy who helped with at the store never informed me and when I spoke to one of my friends who work at vodacom they said I can unlock the router at any vodacom store but to my surprise this particular store is not even aware on how to do it. So how can I be assisted?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
19 Apr 2019, 07:02 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Apr 2019, 07:02
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
CB
Chwayita B's updateReviewer Update
19 Apr 2019, 16:12Hi. I would like to know when will I be contacted regarding my query?
CB
Chwayita B's update19 Apr 2019, 16:12
Reviewer Update
Hi. I would like to know when will I be contacted regarding my query?
Vodacom's replyOfficial
03 May 2019, 10:22Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant store management team, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant store management team, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 May 2019, 10:22
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant store management team, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant store management team, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Best regards,