Unhappy customer

I logged a query on 03/01/19 and again on 08/01/19 im only getting auto responses no one contacts me back

I was advised on 18/12/18 that a credit will be passed as i was not advised about the handset fee when i upgraded.

Guess what no credit was passed as advised on the call recording on December.

I also logged a query with your customer service and this is the reference number given 1- ********** ********** ....still no feedback.

I will be surprised if i do get someone that will actually phone me.