NG
Naeem G
1 reviews | Active since Dec 2018
22 Dec 2018, 19:26
UNHAPPY CUSTOMER!!!!
Can someone please sort out my billing. I got charged more than double for my monthly installment after being promised by the Call Centre Manager Gerard Ndlovo (bytes side) that I receive the first 2months free as compensation for messing up my contract application and delivery of my device. You are more than welcome to listen to the calls, actualy please listen to calls. Below are the numbers used to contact them.
********** ********** 281 ********** 963834
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
23 Dec 2018, 09:51Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Dec 2018, 09:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
24 Dec 2018, 10:09Dear Naeem,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply24 Dec 2018, 10:09
Official
Dear Naeem,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
NG
Naeem G's updateReviewer Update
13 Jan 2019, 11:53Ok, so my billing situation has been sorted out. I would still like feedback regarding the service or lack there of provided to by your aftersales department. The agents, Team Leaders, Operations Managers & Call Centre Manager doesnt have a clue what "Customer Service" is. Below are the individuals that i engaged and would like the calls listened to as on 2 occasions i was kept on hold for more than hour and I'm not even joking when i say that.
Tebogo Ragedi - Team Leader After Sales
Adrian Vanzyl - Call Centre Supervisor
Thembinkosi Ndlovu - Team Leader
Mornele Neo - Call Centre Manager(so i was told)
Gerard Ndlovo - Call Centre Manager(so i was told)
please call me so that i'm able to provide you with the numbers used when calling into the CC. I would like all the calls listened to and feedback provided.
Regards,
Naeem Gasnola
NG
Naeem G's update13 Jan 2019, 11:53
Reviewer Update
Ok, so my billing situation has been sorted out. I would still like feedback regarding the service or lack there of provided to by your aftersales department. The agents, Team Leaders, Operations Managers & Call Centre Manager doesnt have a clue what "Customer Service" is. Below are the individuals that i engaged and would like the calls listened to as on 2 occasions i was kept on hold for more than hour and I'm not even joking when i say that.
Tebogo Ragedi - Team Leader After Sales
Adrian Vanzyl - Call Centre Supervisor
Thembinkosi Ndlovu - Team Leader
Mornele Neo - Call Centre Manager(so i was told)
Gerard Ndlovo - Call Centre Manager(so i was told)
please call me so that i'm able to provide you with the numbers used when calling into the CC. I would like all the calls listened to and feedback provided.
Regards,
Naeem Gasnola
NG
Naeem G's updateReviewer Update
14 Jan 2019, 20:19Day 2 no reply...
NG
Naeem G's update14 Jan 2019, 20:19
Reviewer Update
Day 2 no reply...
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Naeem G's updateReviewer Update
15 Jan 2019, 14:36Day 3 no reply....
NG
Naeem G's update15 Jan 2019, 14:36
Reviewer Update
Day 3 no reply....