RV
Rene V
1 reviews | Active since Dec 2018
20 Dec 2018, 10:48
Unhappy customer
I've recently upgraded with the promise that I will be getting vouchers with my upgrade/phone, however, to date I have not received any SMS with a link or OTP.
When phoning the call centre, they either put you on hold for 15min and when you phone back, they are no longer in the office. Or you get told that the package you selected does not form part of the promotion, but I have the pamphlet indicating that it does.
This is very misleading and not fair to the public and I want this sorted out.
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
20 Dec 2018, 11:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Dec 2018, 11:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RV
Rene V's updateReviewer Update
24 Dec 2018, 11:25So what is happening with my complaint?
You phone me and say you will escalate it then nothing happens AGAIN.
RV
Rene V's update24 Dec 2018, 11:25
Reviewer Update
So what is happening with my complaint?
You phone me and say you will escalate it then nothing happens AGAIN.
Vodacom's replyOfficial
27 Dec 2018, 10:33Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Vodacom's reply27 Dec 2018, 10:33
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
RV
Rene V's updateReviewer Update
07 Jan 2019, 13:15So I got the confirmation that my new contract is registered. however, still no additional vouchers as Vodacom promised.
RV
Rene V's update07 Jan 2019, 13:15
Reviewer Update
So I got the confirmation that my new contract is registered. however, still no additional vouchers as Vodacom promised.
RV
Rene V's updateReviewer Update
10 Jan 2019, 05:14So what is hppening with my vouchers?
A call back request was logged with the online sales team, however, never phone a person back
RV
Rene V's update10 Jan 2019, 05:14
Reviewer Update
So what is hppening with my vouchers?
A call back request was logged with the online sales team, however, never phone a person back
RV
Rene V's updateReviewer Update
14 Jan 2019, 08:51Still no reply from Vodacom.
I really get the feeling that they don't care about their customers.
RV
Rene V's update14 Jan 2019, 08:51
Reviewer Update
Still no reply from Vodacom.
I really get the feeling that they don't care about their customers.