Unhappy customer

Hi for the first time have I been so unhappy with vodacom on black friday this year I have upgraded online ,have spoken to numerous agents regarding my change of adress due to an emergency I was very ill,I had no contact from ram regarding my delivery of the phone and know when I track my waybill number and contact vodacom they say phone has been sent to vodacom warehouse I must send an email to vodacom to what the status of my phone is and then vodacom emails me saying it was a blackfriday deal and is delpeted I am very upset to poor communication s****s from ram and vodacom I need this resolved I want the phone that I upgraded to which is a nokia 8