unhappy customer

Recently upgraded my contract and very unhappy! Firstly received phone without simcard then received incorrect simcard. Now phone not working properly cannot download any applications, been to vodacom store no one can assist. Phoned technician could still not assist, done factory default on phone and still not downloading any applications. Then realised contract includes no data as discussed, spoke to a consultant yesterday and she ensured me no data bundle included in my contract. Very frustrated at this point this is unacceptable! Please can someone assist or I will have to take the matter further.<br> Paula Venter