Unhappy customer

Good day, I just want to let you guys at vodacom know that i am very disappointed with the service i received this morning regarding the case i registered with you guys. The guy at the forensic department (Jabo) is so rude he just dropped the phone while talking to him. Must say very unproffesional. All i needed them to do is , the letter they wrote to state that the case has been resolved is that in the letter they have to state the amounts the company tried to deduct from my account but instead of doing that he said the person at the bank she wants to be difficult and wants the stuff that SHE needed, this is not true because that is the rules of the bank. Jabu the arrogant person who dropped the phone fails to help. I waited since 9:20 where they said it will take an hour, we phoned them again after an hour and now i must wait another hour, i mean for what? Does it really take two hours do draught a letter to state the amounts that they try to deduct fom my account. Can somebody please help me in this regard?

Pieter ********** 143 **********