1 reviews | Active since Apr 2018
Unhappy customer
Hi hi took out a contract phone the10 the of march2016 now January 19 I took the pH in for repairs was only for the speaker they said it was going to take 21 days then I didn't received any notification so I went into vodacom promanade to ask what's going on so they they tried to contact me but they sent the messages to the number that is in on repairs so then they sent my wife's number again to received the messages on the 22of February they sent a smsvtovsay they received the pH its gonna take 2to 3 days they sent a job no also then they said the gonna sent it to advance centre on the 23 of Feb I received a msg saying they received the pH gonna take 5to7 days so they SMS everyday keeping me posted then they sent the quotation so I confirmed saying yes so 5of march I went in again they said the pH came back it was decline because they didn't get a go a head by insurance so again the pH was sent in I had to wait again we got a other job no on the 15of march I had to pH everywhere again the 29th of march the say they sent it back they will let me know when to come collect it on the 10 of April I pH promenade the said yes the pH is there came there we had to come back Monday cause the don't have the letter saying we can take the pH Monday go backpay 600r excess fee got home pH don't have the sim card tray in I've cancelled contract 10 of April caused the contract was done 10of march I'm not satisfied with the service I've received and the were more rude then anything no customer servers their pls can u advisev us what to do
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
