TS
Tasneem S

1 reviews | Active since Apr 2017

06 Dec 2017, 09:32

Unhappy Customer

Ive had it with Vodacom!! Second time im experiencing bad service with Vodacom online services. In this year i ordered a new phone & had to wait years on the delivery.

Im due for my upgrade & ordered online & yet no consultant has called me to confirm the delivery.... Ive contacted vodacom for the past 2 days now & NO ONE HAS GOTTEN BACK TO ME !!!!!!!!!!!!! Agents promised me that a consultant would contact me & did not receive any calls yet

0
Replies (2)
Vodacom
Vodacom's reply06 Dec 2017, 10:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply06 Dec 2017, 13:45
Official

Good Day Tasneem Stemmet,

Thank you for taking the time to voice your enquiry. Kindly note that this matter is being addressed. Please see sms sent to the number in question ****639.

Regards
RO

Best regards,