EM
Eva M

1 reviews | Active since Apr 2013

30 Jul 2017, 19:43

Unhappy customer

<p>It really feels so bad to me as a Vodacom customer lately. My airtime runs out so quickly that it end up feeling like it's a money making scheme. I just recharged with R20 and my balance after that was R25.49 and made 1 call to a vodacom number and the call only lasted for 3 min 42sec which makes it R8 and odd cents per minute on a Sunday. If this is a true pricing them your prices are ridiculous and they make me feel like going to another service provider. I have been a loyal customer to coda com for more than 15 years and if this is how bad your pricing have gone then I am willing to move to another service provider and take my friends and family with. A lot of people are complaining about your pricing even your data bundles run out so quickly that one would think that they are sharing with another. Please look into changing your pricing or you will lose a lot of customers to cell c.</p>

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Replies (1)
Vodacom
Vodacom's reply31 Jul 2017, 07:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team