1 reviews | Active since Jul 2016

05 Apr 2017, 10:59

unhappy customer

<p>I went to Vodacom4u in Westgate on Sunday at 9:00, we did an upgrade on a contract. They didnt have stock and said the stock will be in on Tuesday. No problem.</p> <p>On Tuesday morning I contacted Vodacom4u and ask it the phone is in, they said no not yet. Tuesday afternoon I contact ed Vodacom4u again and they said they had the phone. So on Tuesday after 17:00 my husband when to the shop, they said they cant help because they are off line. Again I said no problem. Today I arranged with my work to come in late so I can go to vodacom4u. Got they the phone was for another customer. They havent ordered my upgrade yet. theire is no comunication at that store. I sate there only to be send away with no phone. I dont have time to go up and down. My car is not fulled with water. Cant we get any service in this country.</p>

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Replies (4)
Vodacom
Vodacom's reply05 Apr 2017, 11:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Apr 2017, 14:55
Official

Dear Customer

We apologise for the service you received and the inconvenience caused. We have escalated your complaint to the store management for assistance and feedback.

Regards

RoderiqueLategan

Vodacom
Vodacom's reply05 Apr 2017, 15:16
Official

Dear Customer

As per the feedback received the manager confirmed that they have been in contact with you and attended to your complaint.

Regards

RoderiqueLategan

's update06 Apr 2017, 06:31
Reviewer Update

Good day

The service yesterday afternoon was great. Vodacom4u contacted me and I collected my phone without any hassles. I am very happy customer after this. Thank you