Unhappy Customer

Reference Number - EC-1LVL-32EB9O I have 2 issues with Vodacom that I have been dealing with Vodacom, firstly I did an upgrade in February 2023, the package was changed and billed correctly. Now all of a sudden my package was changed back to the package i was on prior to the upgrade. All Vodacom's fault. Now I can't even get a credit from Vodacom for the unauthorised charges on my last invoice. I mean really. Secondly, I have been traveling (roaming) and every time Vodacom has changed my package (unauthorised) it has triggered (without my knowledge or approval) a weekly roaming bundle package at R299, even twice in the last week. And still I struggle with Vodacom to sort this out!