Unhappy customer

<p>Hi my name is Natasha Rademan </p> <p>My Sony Xperia M4Aqua was sent in a few months back because my phone kept on heating up and shortly there after my screen died out so it was sent in for repairs after getting it back my phone was fine a month or so my phone started to do the something and was advised it was nothing now last week I was on the phone talking and the phone started to heat up and I heard a noise not taking note of it when I was done I put my phone in my handbag with my grandchildrens baby nappies when I got home I took out my phone and saw my screen was cracked. I phoned vodacom repair center and was told they will not fix that up its not under warranty but that was done after I had sent my phone in for repairs they say I must then pay an amount in of 2500 to 3000rand then they can fix it what is the use of being a vodacom customer for 6 to 8 years and they dont fix anything they have got me like this in the past with wrongly billing me for a couple of months which I paid just to use my phone because they refuse to fix up the mistakes on their side!!! Think I must stop paying them and use that money to fix my phone myself?????</p>