Unhappy customer

Item: Vodacom
Rating: 1
Author: Dorcas K

Everytime when I have airtime Vodacom is allocating it for unauthorized R3 10MB data bundle. They said to deactivate it dial *135*6# the option is not working.May they please deactivate this unauthorized transaction from their side because I am fed up now it has been going on for long.They must stop with this thing of *****ing my data another issue is I keep on getting messages for this numbers and they are for my younger sister somehow Vodacom has linked this numbers to my number may you please stop sending me messages that are not for me because of your incompetence I have to see confidential messages of my younger sister the numbers are ***, *** and *** i no longer receive messages for this numbers please

Helpful (0)

Replies (2)

Vodacom's replyOfficial

16 Oct 2022, 10:53

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply16 Oct 2022, 10:53

Official

Dorcas K's updateReviewer Update

12 Nov 2022, 10:13

I still receive messages from the numbers that I complained about which are not mine, it seems like vodacom is not taking their customers serious and I don't understand for you to solve the problem you have to get hold of me I mean I have stated my complain why can't you resolve the matte i am extremely disappointed with vodacom, I don't know who asked them to link my number with those numbers that I'm receiving messages for

Dorcas K's update12 Nov 2022, 10:13

Reviewer Update