EW
ELize W

1 reviews | Active since Apr 2015

30 Aug 2016, 12:01

Unhappy customer

<p>I am very unhappy that I had to pay R250.00 at cresta repair centre for this stupid refurbished phones Vodacom gave me..... ( received 3 refurbished phones in 1 and half year. I have been so many time up and down to Vodacom crests repair centre. I received the last refurbished phone at end of April, and since I received it, it was slow and freezes on some applications. I just didn't have the time or energy to went back to cresta..... we hardly even used the phone. ..... but now I had to pay R250, I wasn't even contaced and informated what its going to cost. The just done the upgrade. </p> <p> </p> <p>Job number was ********** 5.</p> <p> </p> <p>I have so many bad incidents these last couple of months that I am considering to board to MTN and not renuw my contracts at the end of November.</p>

0
Replies (2)
Vodacom
Vodacom's reply30 Aug 2016, 13:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

EW
ELize W's update20 Sept 2016, 16:36
Reviewer Update

Good day

Someone contacted me about the 1 September. I explained why i am unhappy, and person say they will speak to the Repair Centre, and get back to me...... and ON ONE HAS PHONED ME AGAIN UP TO NOW!!!!