unhappy customer

<p>About a month ago I went to eastgate vodacom Shop to go and cancelled my sons contract with came up for an upgrade and my mine account that was overdue for upgrade months ago and vodacom sending me messages to come upgrade. I then went vodacom' s custimer service to cancel my son contract and upgrade mine. And have a another contract with vodacom tablet which I am running out of storage pace I asked advice from the consultant Tabo and he said that I should delete all emails etc. I still ask him if I delete my emails will it still be on my laptop as it goes on my tablet and laptop on gmail account. Tabo said yes it will still be on my laptop. When I deleted the mails in front of Tabo like he advice. I got home and all my emails was deleted off my laptop as well . I gone back and he said its on the cloud I must delete my account and then add it again and emails will come back. Which I did but nothing came back. I reported this to the supervisor but they couldn't get anything back.</p> <p> </p> <p>Then I went to the vodacom shop in eastgate I spoken to Prudence and she said I cannot upgrade as my account is cancelled. With shock I said its impossible as I never cancelled my account but my son's.</p> <p>When she looked on the system she seen that vodacom cancelled the wrong account after Tabo and myself on a recorded phone call clearly gave vodacom the correct details of which account to be cancelled.</p> <p>I gone done to the vodacom customer care again and waited again to fill in forms to cancelled my son contract and reverse my contract again so that I can do my upgrade.</p> <p> </p> <p>Prudence said it wouldn't take long to be reversed. After a week I gone back to vodacom and with my surprise they didn't do anything yet. All they said it in the process? And prudence said I lost out on the deal that was R579 and noe it will be R599 as my contract is not reinstated.</p> <p> </p> <p>I needed an itemised bill gone back that week on Friday to Tabo to arranged itemised billing as I'm been paying alit of money as pay as you go and I needed it for work purposes. I got there at 6 pm and left at 9 pm and vodacom customer care couldn't get it right to help me even with this. Tabo was struggling with the OTP etc the next day he sand me a message quoted (morning I have escalated it to our advanced data support we can't do it on our side. I will make a follow up during the cause of the day .unfortunately there is nothing I can do) that was on 31 July 2016 I'm still waiting for the follow up and up to date I heard nothing again from Tabo. Wow that unbelievable.</p> <p> </p> <p>Then I gone back to Prudence to see if they reverse and reinstated my contract... But her answer was that said it will take another few weeks. I just got so tired of tuning from pillar to post. I decided to go to vodacom world and go see someone higher. After waiting for abit I requested to see a manager. I managed for the manager to reinstate my account. </p> <p>Then suddenly I had a problem with call identity. All my incoming calls shown Unknown numbers.</p> <p>Prudence look on the system and said I can come upgrade now as my account is back to normal after I gone myself to sort it out.</p> <p>After a call from Prudence to come for the upgrade on Monday 8th of August.I got there and the sytem was ofline and she said I can do shopping and come back in hour. And she said she haven't got my tablet just my phone and she phoned around to find out which shop has the Tablet.. Deal. Its crazy how I had to go back all the time and they don't have what I orded a month ago. I went back I hour as she requested and got told that they still ofline.</p> <p>Prudence said she will phone me when the system is online again and when she has everything for me to collect.</p> <p> </p> <p>I got a phone call from Prudence on Thursday to say she got everything. I gone back yesterday afternoon 12 August 2016 at 4.30pm for my upgrade and get told the contract went up again and she couldn't load the deal after I singed the deal for R_599 and then the system went online again. I sat until 7.30pm paid R220 for upgrade and sim swop and they would load the contract today. Today I get phone call from Prudence to bring a copy of my ID for them. I was there for more 3 hours why couldn't they ask and made a copy? This is so ridiculous I had the worst time ever trying to upgrade my phone and getting this bsd servive from vodacom. Im very unhappy the way Vodacom treated me the last month and im been a loyal customer for years. And my contract is not sorted nor i didnt know if they cancelled my sons contract as i asked......lost for words very BAD services.</p>