UNHAPPY CUSTOMER

<p>I went into the vodacom 4 u store at The glen mall on the 29th of July 2016. Took out a 2nd contract galaxy A5. consultant did a swim swap and converted my prepaid number to contract. waited 4 hours and there is no signal. Called the call centre and was advised I need to wait 24 hours. next morning still the same problem. I called the store and was advised I need to come in. Went back cancelled my plans. consultant did a sim swap again waited 4 hours again. finally Saturday afternoon I could start using the phone. come to find there is no LED light. so I can’t see when there is a message etc. Called Samsung and was advised there is no LED light. Called the store again to ask can I upgrade to the A6 OR A7 as its pointless having a smart phone with no led light.. I was advised only if the phone was faulty. I don’t even have this phone for 7 days. i work for a big company and customer service is key. The service I’m receiving from you guys is pathetic. I would not recommend you to anyone. I must just pay for a phone as long as you getting money and I’m not happy with the phone. I actually regret taking out a 2nd contract after all this. </p>