Unhappy customer

<p>I had a 24 months contract with Vodacom , so my contract ended on the 27th June 2016 . Because my account was in arreas the agent who picked up my call said I do qualify for a contract upgrade but I do not qualify for the cell phone that I want. Then I dediced to cancel my subscription as now the agent picks up my call at the Vodacom call center says " they unable to cancel my subscription as my account is in arreas, 4 cents in arreas" what arreas? On the 09/07/2016 I went to Vodacom shop in Cape Town Golden Acre to pay off my account in full and cashier that was assisiting me said I owe R1647.00 and I paid all that amount. Now I'm calling Vodacom to cancel my subscription and they refusing to close my account. Where is the 4 cents that they say I owe them coming from..... Right now i am very unhappy.... How can an account be in arreas with 4 cents? </p>