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PRIYA M

1 reviews | Active since Aug 2015

29 May 2016, 18:55

Unhappy Customer

<p>Vodacom has really upset me today. I app**** for 2 new contracts and I was declined due to me being in arrears. I pay my account every month and I didnt receive any sms's or emails or telephone calls informing about this. I called the call centre and the guy couldnt help due to his system problems but said that vodacom is taking leagal action against me, i asked which number is it for or for what and he was unable to give me that information. I am 3 months pregnant and going through a difficult pregnancy and this is adding to my stress as i pay my account every month and i have called vodacom in march and in may regarding previous contracts to cancel as the contract is now coming to an end and they did not inform me. I am really irritated and very upset. Vodacom you have made a mistake with my account a few years ago and it seems you have done it again and i want it rectified immediately as this is so unfair.</p>

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Replies (1)
Vodacom
Vodacom's reply30 May 2016, 06:12
Official
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team